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Frequently Asked Questions (FAQ) — iOS

The official FAQ for the White Noise Deep Sleep Sounds app on iPhone, iPad, and Apple TV. Covering subscriptions, Family Sharing, using the app, and more. Using an Android device? See the Android FAQ.

💳 Subscriptions, Pricing & Family Sharing

How can I cancel my Premium subscription?

You can easily cancel your trial or subscription at any time. To avoid being charged, please be sure to cancel at least 24 hours before your renewal date. Even after canceling, the 35 most popular sounds and most features will continue to work on the Free Forever plan!

  1. Open the Deep Sleep Sounds app, go to Settings > Manage Subscriptions, and tap Cancel Subscription.
  2. Alternatively: Open your iPhone or iPad’s Settings app, tap your Name/Apple ID at the top, tap Subscriptions, select Deep Sleep Sounds, and tap Cancel Subscription. For more help, view Apple’s official cancellation instructions.

Hate subscriptions? We get it. Consider our paid-up-front app, Deep Sleep Sounds - Pro, which includes our most popular premium sounds and features for a one-time fee. You might also enjoy our simplified Fan Noise Sleep Sounds app.

How do I request a refund for a purchase?

Because Apple manages all billing directly, our support team does not have access to your billing information and cannot process iOS refunds on our end. However, you can easily request a refund directly from Apple:

  1. Go to reportaproblem.apple.com in your web browser.
  2. Sign in with the Apple ID you used to purchase the subscription.
  3. Tap “I’d like to…” and choose “Request a refund” from the drop-down menu.
  4. Select the reason why you are requesting a refund, then tap Next.
  5. Select the Deep Sleep Sounds app from your list of purchases and tap Submit.

Note: Apple’s support team makes the final decision on all iOS refund requests, which typically takes 24 to 48 hours to process. For more detail, view Apple’s official refund instructions.

Is the app free or paid?

Both! We offer a Free Forever plan that includes 35 high-quality sounds that can play for up to 8 hours at a time. If you want to unlock all 400+ sounds, continuous playback, and premium features, you can upgrade to a Premium subscription.

How do I know which plan I am currently on?

You are on the Free Forever plan if:

You are on Premium (or a Premium trial) if all sounds are unlocked and the “Upgrade” button is gone.

How do I share my Premium Family Plan with my family?

If you purchased the Family Sharing plan, first make sure your Apple Family Group is fully set up on your device (Settings > [Your Name] > Family Sharing — see Apple’s Family Sharing setup guide). Next, have your family member:

  1. Open the App Store on their device, tap their profile icon, select Purchased, tap your name, and download the shared app.
  2. Open the app, navigate to Settings, and tap Restore Purchases.

Can I transfer my Premium subscription between iOS and Android?

Because the Apple App Store and the Google Play Store operate as entirely separate platforms, purchases cannot automatically sync between them. If you switch from an iPhone/iPad to an Android (or vice versa), your Premium subscription will not automatically transfer, and tapping “Restore Purchases” on your new device will not retrieve your account.

We are here to help! We know how important your sleep routine is, and changing devices shouldn’t disrupt that. Please reach out to our support team directly. While we cannot physically move the subscription between the two app stores, we can review your account and offer a manual solution—such as providing a special promo code—so you can quickly regain access to your Premium features on your new phone.

🎧 Playing Sounds & Creating Mixes

How do I create a Mix, adjust volumes, or remove a sound?

You can combine sounds to create your own perfect sleep environment! (Free users can mix up to 2 sounds; Premium users can mix up to 10).

How do I save my favorite sounds?

While we don’t have a dedicated “Favorites” folder, you can easily access your top sounds by:

What do the Fader and Oscillator effects do?

What does “Auto Play” do?

When enabled, Auto Play immediately starts playing your last selected sound or mix the moment you open the app.

📱 Background Playback, Offline Use & AirPlay

Can I listen to sounds while using other apps (like Spotify or Apple Podcasts)?

Absolutely! To play our sleep sounds alongside your music, audiobooks, or sleep stories:

  1. Start playing your sound in Deep Sleep Sounds.
  2. Go to the Controls tab and turn on Background Audio.
  3. Open your other app and start playing your media.

Does the app work in the background or when my screen is locked?

Yes. The app will keep playing your sounds while you use other apps or when your screen is locked. It will only stop when your timer expires or if you pause it.

Can I listen to sounds offline or in Airplane Mode?

Yes, the app has built-in storage and works perfectly without Wi-Fi! To ensure a sound is available offline (like when traveling), you must listen to it at least once while connected to the internet. This automatically downloads it to your device. You can view and manage downloaded sounds in Settings > Manage Storage.

How can I play sounds through my HomePod or Apple TV?

You can stream audio to your HomePod or other compatible speakers using AirPlay:

What happens if I get a phone call?

The app will respectfully pause your sleep sounds while the phone rings and during your call. Once the call ends, your sounds will automatically resume.

How do I stop text and email notifications from waking me up?

To silence your phone’s beeps and vibrations while you sleep, we recommend one of three methods:

  1. Enable Do Not Disturb / Sleep Focus (Highly Recommended).
  2. Enable Airplane Mode (Great for saving battery, too).
  3. Silence your ringer: On an iPhone, flip the physical switch on the side. On an iPad, tap the Mute icon in the Control Center.

How do I get the app icon back on my Home Screen?

If the icon is missing:

  1. Swipe down on your Home Screen to open Search, type in the app’s name, press and hold the icon in the results, and select “Add to Home Screen”.
  2. Alternatively: Swipe left to your App Library, find the app, and drag the icon directly back to your Home Screen.

How do I delete downloaded sounds to free up storage space?

If you need to free up memory on your device, you can easily remove offline tracks directly from the app:

  1. Open the app and navigate to the Settings tab.
  2. Tap Manage Storage.
  3. To delete a single sound: Tap on the specific track you want to remove, then confirm by pressing Delete.
  4. To clear everything at once: Tap the Delete All button at the top of the screen to quickly remove all downloaded sounds.

Want to listen offline again later? No problem! To regain offline access to any of your favorite sounds, simply go back to the Sounds tab and play them once while connected to the internet. They will automatically redownload to your device.

⏰ Timers & Automations

Why does the sound stop, and how do I adjust the Timer?

The Free version of the app limits playback to 8 hours at a time. To adjust how long your sounds play, go to the Controls tab, tap the Timer icon, and use the slider or time picker at the top left to set your preferred time.

How do I set the app to turn on automatically at bedtime?

While the app doesn’t have a built-in alarm, you can automate this using Apple’s Shortcuts app:

  1. First, ensure Auto Play is turned on in the Deep Sleep Sounds Controls tab.
  2. Open the Shortcuts app, go to the Automation tab, and tap Create Personal Automation.
  3. Choose Time of Day and set your desired time.
  4. Tap Add Action and select Open App, then choose Deep Sleep Sounds.
  5. Turn off Ask Before Running and tap Done.

🛠 Troubleshooting & Fixes

Help! I upgraded to Premium or got a new iPhone/iPad, but my sounds are locked.

If you recently upgraded, reinstalled the app, or switched devices, you likely just need to restore your purchase.

  1. Ensure you have a stable Wi-Fi connection and that you are signed in with the exact same Apple ID you used to purchase the subscription.
  2. Open the app, navigate to Settings > Restore Purchases, and tap Restore.
  3. Restart your device to ensure the sync is complete. (Note: If you are using multiple devices like an iPhone and iPad, ensure both are logged into the exact same Apple ID, then follow these steps on the second device).

Why does the app keep stopping in the middle of the night?

We know how frustrating a disrupted night’s sleep can be! Background glitches can sometimes interrupt audio. Here is how to fix unexpected drop-outs:

  1. Force-close the app: swipe up from the bottom of your screen and pause, find the app, and swipe it up and off the screen. Then reopen it.
  2. Double-check your Timer in the Controls tab to ensure it wasn’t accidentally set to a short duration.
  3. Note that iOS 17 and 18 have known background performance and battery issues that can cause sudden stops. To improve stability: restart your phone, lower your screen brightness, enable Low Power Mode, force-close other background apps, and disable Background App Refresh for the app in your device Settings.

The app starts playing automatically when I get in my car or connect to a Bluetooth device. How do I stop this?

To stop the app from auto-connecting to your car, open Deep Sleep Sounds, go to Settings > Advanced Bluetooth, and select your car’s speaker from the list. The app will no longer attempt to play over your car’s audio system or Bluetooth device.

My app freezes on Apple TV when the display turns off.

This is a known glitch on the Apple TV where the screen will not restore after using the “display off” button. The current workaround is to force-quit the app and reopen it using your Apple TV remote.

✉️ Contact Support

I still need help. How do I contact you?

The fastest way to reach us is directly through the app. Go to Settings, press Email Us, and let us know what’s going on. Please allow up to 24 hours for a response. You can also reach out via our website contact form.

🔗 Links